1. Introduction
Welcome to Moana Surf School’s website. By using our website and/or booking our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our website or services.
2. Services
Moana Surf School provides surf lessons and related activities in Uluwatu, Bali. All lessons and activities are subject to availability, suitable weather conditions, and safety considerations.
3. Booking and Payment
3.1. All bookings are subject to confirmation by Moana Surf School.
3.2. Payment methods accepted include cash + bank transfer with wise.com or revoult app!
3.3. Prices are subject to change without notice, but changes will not affect confirmed bookings.
4. Cancellation and Refund Policy
4.1. Cancellation by Customer:
- Cancellations made 48 hours or more before the scheduled lesson: Full refund Cancellations made 24 hours before the scheduled lesson: 50% refund
- Cancellations made less than 24 hours before the scheduled lesson: No refund
4.2. Cancellation by Moana Surf School:
- If Moana Surf School cancels a lesson due to unsafe conditions or unforeseen circumstances, customers will be offered a rescheduled lesson or a full refund.
4.3. No-Shows:
- Customers who do not attend their scheduled lesson without prior notice will not be eligible for a refund.
5. Health and Safety
5.1. Customers must disclose any medical conditions, injuries, or disabilities that might affect their ability to participate safely in surf lessons.
5.2. Customers must follow all safety instructions provided by Moana Surf School instructors.
5.3. Moana Surf School reserves the right to refuse service to anyone deemed unfit to participate for health or safety reasons.
5.4. All participants must be able to swim or if they can’t swim they can inform us at the time of booking and are able to book private lessons only
5.5. Children under 18 must have consent from a parent or guardian to participate.
6. Liability Disclaimer
6.1. Surfing and water activities involve inherent risks. Customers participate at their own risk.
6.2. Moana Surf School shall not be liable for any injury, loss, damage, or death arising from participation in our services, except where caused by proven negligence of our staff.
6.3. Moana Surf School is not responsible for loss or damage to personal belongings during lessons or while on our premises.
6.4. Customers are advised to have appropriate travel and medical insurance coverage.
7. Equipment
7.1. Equipment provided by Moana Surf School must be treated with care and returned in the same condition as provided, normal wear and tear accepted.
7.2. Customers will be held responsible for any damage to equipment caused by misuse or negligence.
8. Photography and Marketing
8.1. Moana Surf School may take photographs or videos during lessons for promotional purposes.
8.2. By booking with us, customers consent to their image being used in promotional materials, unless they explicitly opt out by notifying us in writing.
9. Behavior
9.1. Customers must behave respectfully toward staff, other customers, local residents, and the environment.
9.2. Moana Surf School reserves the right to terminate services without refund for disruptive, dangerous, or inappropriate behavior.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Indonesia.
11. Changes to Terms and Conditions
Moana Surf School reserves the right to update these terms and conditions at any time. Changes will be posted on our website.
12. Contact Information
For questions regarding these terms and conditions, please contact: Moana Surf School Email: moanasurfindo@gmail.com Phone: +62 821 460 831 46